Privacy policy

Last updated: September 1, 2026

THE WINE DOCTOR (ABN 83 117 449 760) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how THE WINE DOCTOR ("we", "us" or "our") collects, uses, stores and discloses your personal information when you visit or use our website, purchase our products, register your interest, subscribe to our communications, contact us, or otherwise interact with us.

Our online store is powered by Shopify, which provides the technology and services that enable us to operate our online store and process transactions.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

 

01 — INFORMATION WE COLLECT

Personal Information

"Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on how you interact with us, we may collect the following types of personal information:

Contact information
Your name, email address, telephone number and postal or delivery address.

Order and transaction information
Products purchased, order details, delivery information, returns and exchanges, and transaction history.

Payment information
Payment method and transaction details. Payment card information is generally processed securely by our payment providers and is not stored by us in full.

Account information
Where applicable, login details, preferences and account settings.

Communications
Information you provide when contacting us, making an enquiry, providing feedback or requesting information.

Website and device information
Your IP address, browser type, device information, operating system and other technical information.

Website usage information
Pages visited, interactions with our website, products viewed, shopping activity and other information collected through cookies and similar technologies.

Marketing information
Your preferences regarding communications and whether you have opened or interacted with our emails or other communications.

How We Collect Information

We may collect personal information:

  • Directly from you, including when you place an order, create an account, subscribe to our mailing list, register your interest, complete a form, contact us or otherwise provide information to us.

  • Automatically when you browse or use our website, including through cookies and similar technologies.

  • Through Shopify and other service providers that operate technology, payment, website, analytics, delivery, marketing or other services on our behalf.

  • From third parties, where permitted by law, including delivery providers, payment providers, business partners and other service providers.

Where practicable, we will collect personal information directly from you.

 

02 — HOW WE USE IT

Providing Our Services

We use your personal information to process and fulfil orders, arrange delivery, process payments, manage returns or exchanges, provide customer support and otherwise provide the products and services you request.

Communicating With You

We may use your information to respond to enquiries, provide order and delivery updates, provide information you have requested and communicate with you about our products, services and business.

Marketing

Where permitted by law and in accordance with your preferences, we may use your contact information to send you information about products, offers, promotions, news and other communications that may be of interest to you.

You may unsubscribe from marketing communications at any time using the unsubscribe facility included in our emails or by contacting us.

Website Improvement

We may use information about how visitors interact with our website to analyse traffic, improve our website and services, personalise aspects of your shopping experience and develop our products and marketing.

Security & Fraud Prevention

We may use personal information to protect our website, customers and business, detect and prevent fraudulent or unlawful activity, and maintain the security of our systems.

Legal & Regulatory Requirements

We may use personal information to comply with applicable laws and regulations, respond to lawful requests from government authorities or law enforcement agencies, resolve disputes and enforce our agreements and policies.

 

03 — COOKIES

Cookies & Similar Technologies

Our website uses cookies and similar technologies to provide functionality, remember preferences, understand website traffic and improve your browsing and shopping experience.

Cookies may also be used by Shopify and third-party service providers to support analytics, advertising and other website functions.

You can configure your browser to notify you when cookies are being used or to reject certain cookies. Disabling cookies may affect the functionality of some parts of our website.

 

04 — DISCLOSURE

When We Share Information

We do not rent or sell your personal information to third parties.

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Shopify, which provides our ecommerce platform and related services.

  • Payment providers, to securely process payments and transactions.

  • Delivery and fulfilment providers, to deliver products you have purchased.

  • Technology and service providers, including providers of website hosting, cloud storage, analytics, customer support and information technology services.

  • Marketing and communications providers, where necessary to send communications or provide marketing and advertising services on our behalf.

  • Professional advisers, such as accountants, lawyers or other professional service providers where reasonably required.

  • Government agencies, regulators, law enforcement authorities or other parties, where required or authorised by law.

  • Other parties where you have requested or consented to the disclosure.

We may also disclose personal information in connection with a proposed or completed sale, merger, restructuring or other transaction involving our business.

 

05 — SHOPIFY

Our Ecommerce Platform

Our online store is hosted and operated using Shopify.

Shopify collects and processes personal information relating to your use of our store in order to provide its services, process transactions, maintain security and support the operation and improvement of its platform.

Information you provide through our store may therefore be transmitted to and processed by Shopify and its service providers, including in countries outside Australia.

Shopify may also process information in accordance with its own privacy policies and terms.

For more information about how Shopify handles personal information, please refer to Shopify's Consumer Privacy Policy.

 

06 — THIRD PARTIES

Third-Party Websites & Services

Our website may contain links to websites, social media platforms or other online services operated by third parties.

If you follow a link to a third-party website, that website's own privacy policy and terms will apply. We are not responsible for the privacy, security or content of third-party websites or services.

 

07 — MARKETING

Email Communications

If you contact us, register your interest, subscribe to our mailing list or purchase products from us, we may retain your email address and use it for the purposes described in this Privacy Policy.

We may send you marketing communications where permitted by applicable law.

You can opt out of marketing communications at any time by clicking the unsubscribe link contained in our emails or by contacting us directly.

Opting out of marketing communications will not prevent us from sending important non-marketing communications relating to your orders, transactions or other matters where we are required or permitted to contact you.

 

08 — RESPONSIBLE SERVICE

Age Requirements

THE WINE DOCTOR products include alcohol.

It is against the law in Australia to sell or supply alcohol to a person under 18 years of age, or to obtain alcohol on behalf of a person under 18 years of age.

We may collect and use information necessary to comply with applicable liquor licensing and age-verification requirements.

Our liquor licence number is LIQW880010308.

 

09 — SECURITY

Protecting Your Information

We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

Our online store and payment processing systems use security measures designed to protect information transmitted over the internet.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us or our service providers.

 

10 — RETENTION

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide products and services, maintain business and transaction records, comply with legal and regulatory obligations, resolve disputes and enforce agreements.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless we are required or authorised by law to retain it.

 

11 — YOUR RIGHTS

Access & Correction

You may request access to personal information we hold about you and request that we correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details in the Contact section below.

We may need to verify your identity before providing access to or making changes to your personal information.

We will deal with requests in accordance with applicable privacy laws.

 

12 — COMPLAINTS

Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve the matter.

Please provide sufficient information about your concern to allow us to investigate it properly.

We will respond to privacy complaints within a reasonable period and in accordance with applicable privacy laws.

If you are not satisfied with our response, or we do not resolve your complaint within a reasonable period, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

 

13 — OVERSEAS DISCLOSURE

Where Information May Be Processed

Some of our service providers, including Shopify and technology, payment, analytics, marketing and cloud service providers, may be located outside Australia or may store or process personal information overseas.

As a result, your personal information may be transferred to, stored in or processed in countries outside Australia.

Where required by applicable law, we will take reasonable steps in relation to overseas disclosures of your personal information.

 

14 — CHILDREN

Children's Privacy

Our website and products are not intended for children.

We do not knowingly collect personal information from children in circumstances where doing so would be unlawful.

If you believe a child has provided us with personal information, please contact us so that we can investigate and, where appropriate, take reasonable steps to delete the information.

 

15 — CHANGES

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, legal requirements or privacy practices.

When we make changes, we will publish the updated Privacy Policy on our website and update the Last updated date.

 

16 — CONTACT

Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy concern or complaint, please contact us:

THE WINE DOCTOR
ABN 83 117 449 760
Suite 33, Level 6
591 George St
Sydney NSW 2000
Australia

Phone: 0499 791 949
Email: dean@simplr.health