Refund policy

01 — OUR PROMISE

Our approach

We want you to be happy with your purchase. If your order arrives faulty, damaged or out of date, please contact us and we’ll work with you to arrange a replacement or refund.

02 — FAULTY PRODUCTS

Faulty, damaged or out-of-date

If you receive a product that is faulty, damaged or out of date, please contact us as soon as possible with your order number and details of the issue.

We may ask you to provide photographs of the product or packaging to help us assess the issue.

Where a product is confirmed to be faulty, damaged or out of date, we’ll arrange a replacement or refund of the purchase price.

03 — WHAT WE DON'T COVER

Change of mind

Due to the nature of our products, we don’t accept returns or provide refunds for products that have been opened or used, unless the product is faulty or otherwise covered by your rights under Australian Consumer Law.

For unopened products, please contact us before returning your order so we can discuss the available options.

04 — HOW TO RETURN

Returning an order

If a return is approved, we’ll provide instructions on where and how to return the product.

Unless the product is faulty, damaged or out of date, the cost of returning the product is the responsibility of the customer.

Products should be returned securely packaged and, where possible, in their original condition.

05 — HOW REFUNDS WORK

Refunds

Approved refunds will be made to the original payment method used for the purchase.

The time it takes for a refund to appear in your account may vary depending on your payment provider or financial institution.

06 — CONSUMER LAW

Your rights

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or other applicable laws.

07 — GET IN TOUCH