Shipping policy

Last updated: 1 September 2026

Thank you for choosing The Wine Doctor. We currently ship our products to addresses within Australia.

01 — WHERE WE SHIP

Shipping Destinations

At this time, The Wine Doctor ships orders Australia-wide.

We are unable to ship to locations outside Australia.

02 — PROCESSING TIMES

Order Processing

Orders are processed as soon as reasonably practicable after your order has been placed and payment has been received.

Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.

Please ensure that your delivery address and contact details are correct when placing your order. The Wine Doctor cannot be responsible for delays or additional costs resulting from incorrect or incomplete delivery information.

03 — ESTIMATED TIMEFRAMES

Delivery Times

Delivery times may vary depending on your location, the shipping service used and circumstances outside our control.

Estimated delivery timeframes provided at checkout or by the carrier are indicative only and are not guaranteed.

Occasionally, deliveries may be delayed due to circumstances such as carrier disruptions, severe weather, public holidays or other unforeseen events.

If your order appears to be significantly delayed, please contact us and we will assist where possible.

04 — RESPONSIBLE SERVICE

Delivery of Alcohol

The Wine Doctor products containing alcohol may only be purchased and received by persons aged 18 years or over.

It is against the law to sell or supply alcohol to, or obtain alcohol on behalf of, a person under 18 years of age.

By placing an order for an alcoholic product, you confirm that you are at least 18 years old. The delivery carrier may require proof of age and may refuse delivery where appropriate identification cannot be provided.

Liquor Licence No. LIQW880010308.

05 — IF SOMETHING'S WRONG

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged, faulty, out of date or you have received an incorrect product, please contact us as soon as possible so we can assess the issue and arrange an appropriate resolution.

Where a product is faulty or out of date, The Wine Doctor may offer a replacement or refund in accordance with our Returns & Refund Policy and applicable Australian consumer law.

For health, safety and product integrity reasons, opened or used products are generally not eligible for return or refund unless required by law.

06 — IN TRANSIT

Responsibility for Delivery

Once an order has been handed to the shipping carrier, responsibility for loss or damage during transit may pass to the customer, subject to your rights under Australian Consumer Law.

We will, however, assist with carrier enquiries and delivery issues where reasonably possible.

07 — UPDATING YOUR ORDER